700 East Marshall Avenue | Longview, Texas 75601 | (903) 315-2000
Good Shepherd Family Health Center in Kilgore is an URGENT CARE facility able to treat a wide range of non-hospital medical needs. Our walk-in services include treatment for minor emergencies and illness, including asthma, upper respiratory infections, minor abdominal pain and fracture care. We also offer family medical care including annual physicals, pediatrics, women's health, and immunizations. In addition, we provide DOT physicals, DOT drug screens, school physicals and pre-employment physicals. We offer on-site X-ray capabilities and a full-spectrum of laboratory services.
As an Orthodirect location, we are able to evaluate orthopaedic injuries and fast-track an appointment with an orthopaedic surgeon, if needed.
We are open late and on weekends to provide patients with quality care when they need it.
Appointments and walk-ins are welcome.
For more information or to schedule an appointment, please call (903) 984-1394.
Jill Holland, MD
J. Raul Zapata, MD
James Facello, DO
Michael Smith, MS PA-C
Elizabeth Conyers, PA-C
Vision, Mission, Values
To be the healthcare provider of choice serving Longview and the East Texas region.
Good Shepherd Medical Center is a not-for-profit community hospital dedicated to creating a healthier future for the residents of Longview and the East Texas area. To ensure the continued well-being of our community, the Medical Center strives to provide quality, compassionate and comprehensive health related services to the whole person: body, mind and spirit.
We exist to care for all those who present themselves to us, whatever their need, regardless of race, creed or gender. We will provide health services to the medically under-served as far as resources provide, while maintaining the long term integrity of service to our community.
The leadership will remain ever cognizant of the Medical Center's integral role in the community and its responsibility to demonstrate good stewardship of the health of its residents while providing services at competitive costs. Inherent within this mission is a responsibility to maintain the organization's financial solvency.
With a sensitivity to education and development of its medical staff, employees, volunteers and friends, we will also create a harmonious environment reflective of our caring and healing purpose.
Like the Shepherd, the Medical Center has come to symbolize one of the human spirit's most treasured resources — one's capacity to care.
Service to our Community
Stakeholders, held in highest esteem
Preparing for Your Visit
- Patient Information Sheet
- Map to Area Hotels
- Patient Accommodations Brochure
- Patient guide
- Visiting Hours and regulations
Download consent forms and find out how and when newborn pictures are posted.
Birth Certificate information
Good Shepherd Medical Center's Health Information Management Staff will assist with completion of your baby's birth certificate at no charge. The Health Information Management Staff will come to your room on the morning following your delivery to complete the birth certificate. Please complete the birth certificate worksheet prior to this visit. If you do not want the hospital's assistance with the birth certificate, the process can be completed at the Gregg County Courthouse for $30.
You may obtain a copy of a Texas birth certificate by contacting the following offices.
Gregg County Clerk's Office & District Clerk's Office
101 E. Methvin Street
Longview, Texas 75601
Bureau of Vital Statistics
Texas Department of Health
P. O. Box 12040
Austin, Texas 78711-2040
Click the links below to access the printable worksheets.
Consent to Medical Treatment
Good Shepherd continues its long tradition of commitment to community health and welfare by making health care information available so that patients and their families can make informed decisions about their healthcare before the need arises.
The following information is intended to give basic facts about patient rights regarding Consent to Medical Treatment. Additional information may be obtained from your physician or nurse.
You have the right to decide what may be done to your body during the course of medical treatment. Your physician will discuss with you the nature of your condition, the proposed treatment and any alternate procedures that are available. Your physician also will provide you with information about the risks associated with certain medical procedures. This information will help you make an informed decision about the kind of treatment you want to receive.
If you become unable to make your own healthcare decisions and do not have a legal guardian or someone designated under a Medical Power of Attorney, then certain family members and others can made medical treatment decisions on your behalf.
Visitors and Guests
Visitation Hours and Regulations
We understand the important role that visits from family and friends play in your recovery. For your safety and comfort as well as that of your family and visitors, the following general visitation guidelines are helpful:
General hospital visiting hours are from 9:00am to 9:00pm daily unless otherwise noted below.
- 9:00 – 9:30 a.m.
- 11:30 a.m. – 12:00 p.m.
- 1:30 – 2:00 p.m.
- 3:30 – 4:00 p.m.
- 5:30 – 6:00 p.m.
- 8:30 – 9:00 p.m.
Post Anesthesia Care Unit (PACU)
- No visitation except for 2 parents/guardians of children under 12 years of age (at nurse's discretion)
- 8:30 – 9:00 a.m.
- 11:30 a.m. – 12:00 p.m.
- 2:30 – 3:00 p.m.
- 5:00 – 5:30 p.m.
- 8:00 – 8:30 p.m.
- Lobby entrance is open from 6 a.m. to 9 p.m. daily.
- Emergency entrance is open twenty-four hours a day.
- Access to the Medical Center is limited after 9 p.m. Entry is available only through the emergency room entrance.
- Persons with permission to spend the night will be issued an I.D. badge by the nursing unit. Badge color will change daily; therefore you should request a new badge for each night you plan to stay with the patient.
- Semi-private room patients will be encouraged to have only two visitors at a time. These patients are limited to having one person spend the night. This individual must be the same sex as the patient, unless permission from the other patient is obtained.
- Good Shepherd Medical Center and all Good Shepherd Medical Center facilities, inside and out, are tobacco-free environments. Because Good Shepherd Medical Center is committed to improving quality of life and providing safe and healthy surroundings for patients, visitors and employees, please refrain from tobacco use while visiting Good Shepherd Medical Center.
- Nursing authorization is required for children under 10 years of age who are visiting patients in the Medical Center. (Exception: maternal/child where siblings are encouraged to visit.) Children in the Medical Center must have adult supervision at all times.
- Children should not be left in waiting areas or patient rooms without supervision.
- Visitation of children should be kept brief to allow patients adequate time for rest.
Patient's Visitation Rights
Patients at Good Shepherd Medical Center have a right to be informed of his or her rights with regard to receiving visitors, including any clinical restriction or limitation on such rights. The patient has the right, based on his or her consent, to receive the visitors whom he or she designates. Visitors may include, but are not limited to a spouse, a domestic partner, another family member or friend. The patient has the right to withdraw or deny such consent at any time. Good Shepherd will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or disability. Good Shepherd will ensure that all visitors designated by the patient (or representative, where appropriate) receive the same visitation privileges as those that immediate family members would receive.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. Intensive care patients are unable to accept gifts and flowers.
Parking for patients and visitors is primarily available south of the hospital. Non-emergency patients and visitors are encouraged to park in the southeast lot. Limited parking is also available near the north lobby entrance of the hospital. A free multi-level parking facility located adjacent to Medical Plaza III is available for patient and visitor parking Monday through Friday, 5 a.m. until 8 p.m. Patients and visitors are cautioned not to park in restricted spaces or designated areas. Please be sure to lock your car.
Waiting areas are available for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgery. During certain hours, a volunteer is on duty to provide information.
Internet hotspots are available in the following locations for the convenience of our visitors.
- Main Lobby
- Labor & Delivery Waiting Area
- Medical Plaza Marketplace
Accommodations for relatives and visitors from out-of-town are available at nearby hotels. A map of hotels located close to the hospital is available at the Information Desk on the first floor. In addition, Bethany House, across the street from First Christian Church offers free accommodations when available. Arrangements can be made Monday through Friday, 8 a.m. to 5 p.m. Contact Volunteer Services at 903-315-2198 or 903-315-2199 for more information.
The Gift Shop, staffed by volunteers, is open from:
- Monday through Friday 8 a.m. to 7 p.m.
- Saturday 9 a.m. to 4 p.m.*
- Sunday 1 a.m. to 5 p.m.*
- Weekend hours may vary.
Visit the Gift Shop to start shopping now!
Balloons, cards, flowers, plants, stuffed animals, candy bouquets and other unique gift items are available in the Gift Shop, as well as newspapers, magazines, snacks and personal care items. All proceeds from Gift Shop sales benefit Good Shepherd Medical Center. Because Good Shepherd Medical Center is a not-for-profit organization, all excess revenue is reinvested in facilities or equipment, to finance renovations or to provide new services.